“My Husband was so impressed and needless to say, breathless, as he marvelled at the beautiful timepiece you have made individually for him. He has been wearing it with pride and we have had many comments on how lovely and special it is to have a watch personally made for you. Thank you for your very attentive service, attention to detail and assistance in making the watch and sending it all the way to my husband in Australia.”

“Good morning Mr Pinchbeck. My George watch arrived safely this morning, and is working as promised. A big thank you to yourself and all the craftsmen involved, it looks absolutely superb and feels right upon my wrist. There are very few people left in this world that actually take great pride in what they do, and I imagine the people who work for you, and yourself, are amongst the few. The best part about owning this watch, apart from it being hand built, is talking to the man who actually owns and runs the company, there are a lot of companies out there who should take a leaf out of your book as regards customer service! Thank you once again.”

“Dear Paul. Thank you very much. I’m thrilled with the watch and so pleased that I managed to find an individual ‘artisan’ watchmaker like you amidst so much of the same. For me, it has the perfect balance of classicism and simple, elegant purity. Please stay as you are, doing what you do so well & I hope there’s another generation of young Pinchbecks who are inspired by their forefathers!”

“Dear Paul. Just a quick email to thank you for another beautiful watch. Oliver absolutely loved it, especially the personalisation which makes it even more special to him and unique. Once again I must also thank you for your outstanding customer service. After ordering a watch for my son’s 21st with you I did not consider any other company when ordering for my husband’s 50th. Your watches and attention to detail are truly outstanding!”

“My Harold Pinchbeck Edward Watch arrived by special delivery at 8.30am on Friday morning just as you had promised. Since discovering your company and website it has been a very special adventure. From receiving your brochure and sample of leather strap, to the opportunity to attend a private appointment with you and Jason to view The Edward in the fabulous setting of Lincoln Cathedral Quarter. As soon as I held the watch, smelt the leather and fitted the watch onto my wrist, I knew I had found the ‘Classic English Gentleman’s Watch’ I had been searching for. Could it get any better I asked myself? When the day of delivery arrived and I unwrapped the heavily protective packaging, it revealed the most beautifully polished wooden presentation box, leather lined and engraved with my name. Inside was my new Edward Watch which I am so excited about wearing. The entire experience has exceeded all my expectations. Thank you Paul for managing every part of the customer experience. My very best wishes to you and all your team. "

“Thank you Paul, beautifully written and a joy to this day to own number 28 which works as it should to this day and brings me pride and joy to own Similarly with my exclusive Christopher which could have been the last or one of the last made. I am proud to own my two Harold Pinchbeck watches which have been with me in later life and when my time comes will stay in my family as a reminder of my choices and decisions. I wish you and your team all the best and hope in these turbulent times that people continue to choose quality craftsmanship.”

"Oh wow! I absolutely love my watch it was totally worth the wait, it’s absolutely gorgeous..it’s gone to the top of my list of my favourite watches I own ( got around 80). The workmanship took my breath away when I unboxed it for the first time. It’s exquisite. You have some very talented people working for you. Please pass on my thanks for such a beautiful watch. I also love the presentation as well - love the little info card when I opened the box, it’s just makes it feel even more special. I also love the leather pouch - well that just screams quality, end of! I might have to pop and see the other watches in the collection after Christmas. Wishing everyone at Pinchbeck a very happy Christmas and a prosperous new year! Kind regards a very happy Pinchbeck watch owner!”

“Dear Sir. I am emailing you in simple appreciation of the service you offer, I subscribed to your newsletter expecting just an occasional email but was gratified to receive this morning your brochure and letter in the post. This direct and personal approach is remarkably pleasing in an era of condescendingly bland customer service representatives and mirrors your offered products brilliantly. Whilst this approach is more archaic than revolutionary, it certainly feels like a breath of fresh air. Although I cannot afford to invest in one of your fine watches at present, I very much intend to do so in the future.”

“Dear Mr Pinchbeck, I just wanted to send a brief letter of thanks for my brilliant watch, which indeed I received a little over a week ago. Without wishing to sound too over-sentimental and gushing in my appreciation, I just wanted to acknowledge the craftsmanship and heritage that went into making it. The George model that I chose has proven to be a beautifully-made timepiece, one that is understated in appearance with a timeless design that fits perfectly and looks fantastic. It is everything I expected it to be, and then some! The box made of polished wood, with a personalized plaque on top, now takes up pride of place on my bedside table. Thank you to yourself and your small team for ensuring it was made tailored to my request. The telephone service and expertise when I first contacted you was second-to-none, and I will not hesitate to recommend Harold Pinchbeck to any family or friends with a discerning eye for the finer qualities of timepieces.”