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PINCHBECK ONLY WHITE
PINCHBECK WHITE

Privacy Policy

  • Last updated: July 2026
     

    Harold Pinchbeck Ltd (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly, transparently and securely.

     

    This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, enquire about our watches or services, subscribe to our news updates, or make a purchase through our website.

     

    By using our website, you acknowledge the practices described in this Privacy Policy.

  • Harold Pinchbeck Ltd is the data controller responsible for the personal information collected through this website.

     

    If you have any questions regarding this Privacy Policy or your personal information, please contact us.

     

    Email: info@haroldpinchbeck.co.uk

     

    Registered Office: Exchequer Gate, Lincoln LN2 1PZ

     

    Telephone: 01522 560550

  • Depending on how you use our website, we may collect the following information.

     

    Information you provide

     

    When you contact us, place an order or subscribe to our news updates, we may collect:

     

    • Name

    • Email address

    • Telephone number

    • Billing and delivery address

    • Payment and order information

    • Details of your enquiry

    • Communication preferences

    • • Any other information you choose to provide

  • When you browse our website, we may automatically collect information including:

     

    • IP address

    • Browser type and version

    • Device information

    • Operating system

    • Pages viewed

    • Time spent on pages

    • Navigation through the website

    • Referral source

    • Approximate location based on your IP address

     

    We use Google Analytics to help us understand how visitors use our website so that we can continually improve the experience.

  • We use your personal information to:

     

    • Respond to enquiries

    • Process and fulfil orders

    • Manage customer accounts and purchases

    • Deliver products and services

    • Send order confirmations and service communications

    • Send news and marketing updates where you have chosen to receive them

    • Improve our website and customer experience

    • Maintain website security

    • Detect and prevent fraud

    • • Meet legal and regulatory obligations

  • Under UK data protection law, we process personal information using one or more of the following lawful bases:

     

    • Performance of a contract

    • Compliance with legal obligations

    • Legitimate interests

    • • Your consent, where required

  • If you subscribe to receive updates from Harold Pinchbeck Ltd, we may occasionally send information about:

     

    • New watch releases

    • Studio news

    • Journal articles

    • Events

    • Partnerships

    • Product launches

    • Company updates

     

    Our email communications are managed through WIX.

     

    You may unsubscribe at any time by using the unsubscribe link within our emails or by contacting us directly.

  • If you purchase products through our website, payments are securely processed using WIX Payments.

     

    We do not store your full payment card details.

     

    Payment information is processed securely in accordance with applicable payment industry security standards.

  • We never sell your personal information.

     

    Where necessary, we may share your information with trusted service providers who help us operate our business, including:

     

    • WIX (website hosting, forms, newsletters and website services)

    • WIX Payments (payment processing)

    • Google Analytics (website analytics)

    • Delivery providers

    • Professional advisers

    • Legal or regulatory authorities where required by law

     

    These organisations only process your information on our behalf and under appropriate contractual safeguards.

  • We only retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and regulatory obligations.

     

    Retention periods vary depending on the nature of the information and the purpose for which it was collected.

  • Some of our service providers may process personal information outside the United Kingdom.

     

    Where this happens, we ensure appropriate safeguards are in place in accordance with UK data protection legislation.

  • We take appropriate technical and organisational measures to help protect your personal information from unauthorised access, loss, misuse or disclosure.

     

    Our website is hosted on WIX Studio, which uses secure infrastructure designed to help protect customer data.

     

    While no online service can guarantee absolute security, we regularly review our practices to help keep your information secure.

  • Our website uses cookies and similar technologies to:

     

    • Ensure the website functions correctly

    • Improve website performance

    • Analyse visitor behaviour

    • Remember user preferences

    • Maintain website security

     

    Some cookies are essential to the operation of the website, while others help us understand how visitors use our website through Google Analytics.

     

    For more information, please see our separate Cookie Policy.

  • Our website may contain links to external websites.

     

    We are not responsible for the privacy practices or content of those websites and encourage you to review their own privacy policies before providing any personal information.

  • Under UK data protection legislation, you have the right to:

     

    • Request access to your personal information

    • Request correction of inaccurate information

    • Request deletion of your information in certain circumstances

    • Request restriction of processing

    • Object to processing where applicable

    • Request transfer of your personal information

    • Withdraw consent where processing relies on consent

     

    To exercise any of these rights, please contact us using the details below.

  • If you have any concerns about how we use your personal information, we encourage you to contact us first so we can try to resolve the matter.

     

    You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

     

    Further information can be found at www.ico.org.uk.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

 

Harold Pinchbeck Ltd

 

Email: info@haroldpinchbeck.co.uk

​

Telephone: 01522 560550

 

Registered Office: Exchequer Gate, Lincoln LN2 1PZ

Changes to This Privacy Policy

If you have any questions regarding this Privacy Policy or your personal information, please contact:

 

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

 

Any changes will be published on this page, and the “Last updated” date will be revised accordingly.

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